Last Updated: December 7, 2025
Summary: By using Luna AI, you agree to these terms. Use our service responsibly, pay your subscription on time, and we'll provide you with a great AI chatbot platform. We limit our liability to what you've paid us, and you're responsible for how you use the service with your customers.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Vulcan Interactive LLC ("Company," "we," "us," or "our") governing your access to and use of the Luna AI platform and services (the "Service").
By creating an account, accessing, or using Luna AI, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.
If you are using Luna AI on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
Luna AI is a software-as-a-service (SaaS) platform that provides:
The Service uses artificial intelligence and machine learning technologies, including third-party AI services, to generate automated responses based on your knowledge base content.
You must be at least 18 years old and capable of entering into a binding contract to use Luna AI. By registering, you represent that you meet these requirements.
You agree to:
Each customer may maintain one account. Creating multiple accounts to abuse free trials or circumvent limitations is prohibited and grounds for immediate termination.
New accounts receive a 14-day free trial with limited usage (100 conversations, 500 messages). No credit card is required to start the trial. At the end of the trial, you must subscribe to a paid plan to continue using the Service.
We offer the following subscription plans:
Plan features and pricing are subject to change. We will notify existing customers at least 30 days before any price increases take effect on their accounts.
You may cancel your subscription at any time through your account dashboard or by contacting support. Upon cancellation:
We offer refunds only in the following circumstances:
To request a refund, contact support@lunaservice.ai within 14 days of the charge.
If you exceed your plan's monthly message limit, we may:
Currently, we do not charge overage fees; exceeding limits results in temporary service throttling.
You may use Luna AI to:
You may NOT use Luna AI to:
Important: You are solely responsible for the content in your knowledge base and how your chatbot interacts with your visitors. Luna AI generates responses based on what you provide — ensure your content is accurate, lawful, and appropriate.
Violation of this Acceptable Use Policy may result in:
Luna AI, including all software, designs, trademarks, logos, and documentation, is owned by Vulcan Interactive LLC and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.
You receive a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during your active subscription.
You retain ownership of all content you provide to Luna AI, including:
You grant us a limited license to use your content solely to provide, maintain, and improve the Service. We will not use your content for any other purpose without your consent.
If you provide suggestions, ideas, or feedback about Luna AI, you grant us the right to use that feedback without restriction or compensation to you.
AI Limitations: Luna AI uses artificial intelligence to generate responses. AI technology, while advanced, is not perfect and may occasionally produce inaccurate, incomplete, or inappropriate responses. You acknowledge and accept these limitations.
We do not guarantee that chatbot responses will be accurate, complete, current, or error-free. The quality of responses depends significantly on the knowledge base content you provide.
Luna AI is a customer service tool, not a substitute for professional advice. Chatbot responses should not be relied upon as legal, medical, financial, or other professional advice. If you operate in regulated industries, you are responsible for ensuring appropriate disclaimers and human oversight.
You are responsible for:
Luna AI integrates with third-party services including OpenAI, AWS, and Stripe. Your use of these integrated services is subject to their respective terms and policies. We are not responsible for the availability, accuracy, or practices of third-party services.
You may also integrate Luna AI with third-party services via webhooks (e.g., Zapier). You are responsible for those integrations and any data shared through them.
We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:
We do not offer a formal Service Level Agreement (SLA) at this time. We will make commercially reasonable efforts to maintain service availability and address issues promptly.
We reserve the right to modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes that negatively impact your use of the Service.
Please Read Carefully: This section limits our liability to you. By using Luna AI, you agree to these limitations.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or harmful components.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VULCAN INTERACTIVE LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
This applies regardless of the theory of liability (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
If you are on a free trial and have not paid anything, our maximum liability is $50.
Some jurisdictions do not allow certain warranty disclaimers or liability limitations. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Vulcan Interactive LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
You may terminate your account at any time by canceling your subscription through the dashboard or contacting support.
We may suspend or terminate your account immediately, without notice, if:
We may also terminate any account for any reason with 30 days written notice.
Upon termination:
Before filing any formal dispute, you agree to contact us at legal@lunaservice.ai and attempt to resolve the dispute informally for at least 30 days.
If we cannot resolve a dispute informally, you and Vulcan Interactive LLC agree to resolve any disputes through binding arbitration rather than court litigation, except for claims that qualify for small claims court.
Arbitration will be conducted by a mutually agreed arbitrator under the rules of the American Arbitration Association. The arbitration will be conducted remotely unless both parties agree otherwise.
YOU AND VULCAN INTERACTIVE LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
You may opt out of the arbitration agreement by sending written notice to legal@lunaservice.ai within 30 days of first accepting these Terms. Include your name, email, and a clear statement that you reject arbitration.
These Terms are governed by the laws of the State of [Your State], without regard to conflict of law principles. Any disputes not subject to arbitration will be resolved in the state or federal courts located in [Your County, State].
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vulcan Interactive LLC regarding the Service and supersede all prior agreements.
If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.
We will send notices to the email address associated with your account. You are responsible for keeping your email address current. Notices are effective when sent.
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, government actions, or internet/infrastructure failures.
We may modify these Terms at any time. We will notify you of material changes by email and/or by posting notice on the Service at least 30 days before the changes take effect.
Your continued use of Luna AI after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.
For questions about these Terms of Service, contact us at:
Vulcan Interactive LLC
Email: legal@lunaservice.ai
Subject Line: Terms of Service Inquiry